Effective Date: 16/01/2025

At Rock’s Cool Ltd, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, sign up for our music lessons, or use our services.

By using our website and services, you agree to the terms of this Privacy Policy.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at contact@rocks-cool.co.uk

1. Information We Collect

In order to provide our services, we collect personal data from parents/carers who subscribe to our music lessons. The data we collect includes:

Parent/Carer Information:
Full name
Email address

Child’s Information:
Full name of the child receiving music lessons
School attended by the child

Customer Email Address: We collect the parent's or carer's email address to communicate about music lessons, subscription management, and cancellations.

We also use GoCardless, a third-party payment processor, to handle the monthly subscription payments. When processing payments, GoCardless will collect and store payment details securely. You can read GoCardless’s privacy policy here: GoCardless Privacy Policy.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Providing Music Lessons: To arrange and provide music lessons to the child.

Subscription Management: To process your subscription payments, renewals, and cancellations.

Communication: To contact you regarding lesson schedules, updates, cancellations, and any other matters related to your subscription and services.

Payment Processing: To process monthly subscription payments via GoCardless, which securely handles all payment information.

We will not use your personal data for any other purposes unless we have obtained your explicit consent or are required to do so by law.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. However, we may share your personal information in the following situations:

GoCardless: For payment processing, we share necessary payment details with GoCardless, which handles transactions securely. GoCardless may collect payment details as part of its service. For more information, you can review their Privacy Policy.

Legal Compliance: We may disclose your personal information if required by law or in response to a legal request, such as a court order or regulatory investigation.

4. Data Security

We take reasonable steps to protect your personal data from unauthorized access, alteration, or destruction. This includes using encryption, secure servers, and access control protocols. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. If you cancel your subscription, we will retain your data for a reasonable period to manage any administrative processes, such as refunds or legal obligations. After that period, we will securely delete or anonymize your data.

6. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have certain rights in relation to your personal data:

Right of Access: You have the right to request a copy of the personal data we hold about you.

Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data we hold.

Right to Erasure: You can request that we delete your personal data in certain circumstances (e.g., if the data is no longer necessary for the purposes for which it was collected).

Right to Restrict Processing: You can request that we restrict the processing of your data, for example, while we verify the accuracy of your data.

Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format to transfer to another service provider.

Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes.

To exercise any of these rights, please contact us at [Insert Contact Email]. We will respond to your request within one month, in line with the GDPR.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. You can control the use of cookies through your browser settings. For more information, please refer to our Cookie Policy.

8. Children’s Privacy

Our services are designed to offer music lessons to children. We collect personal information from parents or carers of children who receive lessons. We do not knowingly collect data directly from children. If we become aware that a child has provided us with personal data, we will take steps to delete that data as quickly as possible.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website, with an updated "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us:

Rock’s Cool Ltd.
Email: contact@rocks-cool.co.uk
Phone: 07855894563
Website: www.rocks-cool.co.uk

Privacy Policy